Investor Charter

A. Vision and Mission Statements for Investors

Vision
Invest with knowledge & safety.

Mission
Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst with Respect to the Investors

To publish research reports based on the research activities of the RA.
To provide an independent, unbiased view on securities.
To offer unbiased recommendations, disclosing the financial interests in recommended securities.
To provide research recommendations based on analysis of publicly available information and known observations.
To conduct an audit annually.
To ensure that all advertisements adhere to the provisions of the Advertisement Code for Research Analysts.
To maintain records of interactions with all clients, including prospective clients (prior to onboarding), where any conversation related to research services has taken place.

C. Details of Services Provided to Investors (No Indicative Timelines)

Onboarding of Clients

Sharing of terms and conditions of research services.
Completing KYC of fee-paying clients.

Disclosure to Clients

To disclose information that is material for the client to make an informed decision, including details of business activity, disciplinary history, terms and conditions of research services, details of associates, risks, and conflicts of interest, if any.
To disclose the extent of use of Artificial Intelligence tools in providing research services.
To disclose, while distributing a third-party research report, any material conflict of interest of such third-party research provider, or provide a web address that directs a recipient to the relevant disclosures.
To disclose any conflict of interest between the activities of providing research services and other activities of the research analyst.

To distribute research reports and recommendations to clients without discrimination.
To maintain confidentiality with respect to publication of the research report until it is made available in the public domain.
To respect the data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to those timelines.
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
To treat all clients with honesty and integrity.
To ensure confidentiality of information shared by clients, unless such information is required to be provided in furtherance of discharging legal obligations, or a client has provided specific consent to share such information.

D. Details of Grievance Redressal Mechanism and How to Access It

Mode of filing the complaint with the Research Analyst

In case of any grievance/complaint, an investor may approach the concerned Research Analyst, who shall strive to redress the grievance immediately, but not later than 21 days from the receipt of the grievance.

Mode of filing the complaint on SCORES or with the Research Analyst Administration and Supervisory Body (RAASB)

SCORES 2.0 — a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner (scores.sebi.gov.in). Two-level review for complaints/grievances against a Research Analyst: first review by the designated body (RAASB), second review by SEBI.
Email to the designated email ID of RAASB.

If the investor is not satisfied with the resolution provided by the market participant, the investor has the option to file the complaint/grievance on the SMARTODR platform for resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051

E. Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure, including all statutory and regulatory disclosures
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be Informed of the Timelines for Each Service
Right to be Heard and to Satisfactory Grievance Redressal
Right to Timely Redressal
Right to Exit from a Financial Product or Service in accordance with the terms and conditions agreed with the Research Analyst
Right to Receive Clear Guidance and Caution Notice When Dealing in Complex and High-Risk Financial Products and Services
Additional Rights to Vulnerable Consumers, including the right to access services in a suitable manner even if differently abled
Right to Provide Feedback on the Financial Products and Services Used
Right Against Coercive, Unfair, and One-Sided Clauses in Financial Agreements

F. Expectations from the Investors (Responsibilities of Investors)

Do’s

Always deal with a SEBI-registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for the SEBI registration number. Refer to the list of all SEBI-registered Research Analysts available on the SEBI website: sebi.gov.in
Always pay attention to disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only, and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through the Centralized Fee Collection Mechanism (CeFCoM) of RAASB, if the research analyst has opted for the mechanism (applicable for fee-paying clients only).
Before buying/selling securities or applying in a public offer, check for the research recommendation provided by your Research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on a recommendation.
Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high-risk financial products and services.
Always be aware that you have the right to stop availing the services of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
Always be aware that you have the right to provide feedback to your Research Analyst regarding the services received.
Always be aware that you will not be bound by any clause prescribed by the research analyst that contravenes any regulatory provisions.
Inform SEBI about any Research Analyst offering assured or guaranteed returns.

Don’ts